Guest reviews of Comfort Inn Williamsburg Gateway
Here you can find verified reviews our users posted on this website
Lee
4 months ago
The rooms are very clean and spacious, and the breakfast offers a solid variety. The check-in process was a bit confusing and the staff didn’t seem very helpful. Good location near attractions like Busch Gardens.
Riley
5 months ago
Clean and modern rooms. Noisy air conditioning units disrupted my sleep. Free breakfast had good options, including make-your-own waffles.
Nicky
8 months ago
The staff went above and beyond for a pleasant stay.
Julia
8 months ago
Great staff and comfortable beds. Wi-Fi was slow at times.
Dean
8 months ago
This hotel is just about a mile from Colonial Williamsburg, making it super convenient for weekend strolls through the historic area, and there are plenty of nice dining options, like Bistro 515 and Cracker Barrel, all within a short drive or easy walk, plus the clean rooms and comfy beds really enhanced my stay, with a fridge and microwave that added extra convenience; however, the bathtub could use a bit more attention as it had a few rough repairs.
Martin
8 months ago
The pool is clean and great for kids. Breakfast made us smile with waffles and friendly staff every morning.
It wasn’t exactly a bargain, but it’s still reasonable.
George
9 months ago
Thank you for resolving our cancellation issue. Your willingness to address our concerns is appreciated and I look forward to rescheduling. The accommodations were clean. Staff were friendly and professional. Beds provided a comfortable night's sleep, and I appreciated the fridge and microwave. Breakfast was sufficient but could benefit from more fruit and hot oatmeal. Noise was a significant drawback. My room, near the ice-maker and external door, was too loud. the bathroom, while well-equipped, felt cramped. Next time, I’ll request a room away from common areas. Small adjustments could elevate the experience further. Ready for round two, just with a different room location.
Duncan
9 months ago
The breakfast guy is a gem and really cares about guests. The location is super convenient for festivals and attractions.
Some rooms might come with a side of late-night party.
Gary
10 months ago
Nicely updated and clean, the hotel offered a warm breakfast with delicious waffles. Michele at the front desk was a gem, helping recover a lost item effortlessly. checking in late, we faced a smoky room that no one seemed to acknowledge. The manager’s indifference was disappointing, and noise from a storage area disrupted our sleep. The stairs felt sketchy, lacking comfort. While the staff was friendly, the issues made it hard to enjoy our stay fully. Room options are plenty, and the location is good, but I wouldn’t return with young kids due to the inconsistency.
Billy
10 months ago
The noise from the storage room next door was unbearable, making it impossible to sleep. When I complained, they offered a downgrade instead of helping me find a solution. Total letdown!
Joe
10 months ago
From the moment I checked in, Mert made me feel at home! The breakfast lady greeted me with a smile every morning, and the cleaning crew always said hello. The outdoor pool was the cherry on top, perfect for soaking up the sun!
Couldn't recommend more! ❤️😊
Phyllis
11 months ago
The rooms were spacious and comfy, with a variety of choices. The staff, especially Mason at the front desk, were super friendly and helpful. Central location close to top tourist spots and restaurants made exploring a breeze.
Breakfast lacked healthier options and sustainability efforts. Front desk misinformed us about the $100 holding fee refund, causing inconvenience.
Ross
1 year ago
The room was clean and well-maintained. The bed was comfortable, providing a good night's sleep. there was a noticeable gap under the door allowing light in. The bathroom was stocked with plenty of towels and amenities. The large screen TV was a great addition, although some noise from adjacent rooms affected sleep quality. The temperature control was efficient, ensuring a cozy atmosphere. Limited breakfast variety, yet it was satisfying with options like waffles and coffee. some minor issues, but the room's overall setup made for a pleasant stay.
Colin
1 year ago
Great for getting around in Williamsburg, excellent for the money. Super friendly staff.
Joe
1 year ago
During our recent stay at Comfort Inn, we had a mixed experience. The check-in process was smooth, and the lobby was welcoming and well-maintained. Our room was clean, and the white bedding gave a fresh feel. The bathroom was spotless, but we were disappointed to find no towel bars, making it inconvenient to hang our towels. The breakfast options were decent, with a variety of choices including scrambled eggs, waffles, and fruit. some healthier options and alternative milk choices would have been appreciated. The coffee from the machine was a bit bitter, but the staff kindly allowed us to use the Keurig machine at the front desk for a better cup. The hotel room itself was in need of some repairs, with broken lamp shades and a leak in the bathroom ceiling. We also had the unfortunate experience of personal belongings being stolen from our room, causing a significant inconvenience. the room lacked the convenience of being able to stream our favorite shows on the TV. The indoor pool was a missing amenity that we would have enjoyed, especially on a rainy day. We also encountered noise disturbances from other guests, making it difficult to get a good night's rest. The housekeeping staff's early morning loud knocking and lack of respect for the 'do not disturb' sign was disruptive. Although there were areas that could be improved, such as room repairs and better security measures, the overall cleanliness of the property and the friendly front desk staff were positive aspects of our stay. With some adjustments and attention to detail, Comfort Inn has the potential to provide a more enjoyable experience.
Sean
1 year ago
extremely clean, spacious, and comfy
Daniel
1 year ago
clean room, clean bathroom with fresh white bedding and a spotless shower that made my stay very comfortable and enjoyable.
Everything met my expectations.
Guy
1 year ago
The Comfort Inn Williamsburg Gateway offers a welcoming atmosphere with attentive staff who genuinely treat guests like family. The clean facilities and decent breakfast saved us money. Although the staircases were a bit uncomfortable, the overall experience was positive, making it a great choice for our travels.
Chris
1 year ago
The location was awesome, super easy to get around. The staff were very welcoming and friendly, made me feel at home. The room decor was nice, and breakfast had a good variety with eggs and waffles.
The noise from the laundry area kept me up the first night. Couldn't stream my favorite shows on the TV, and wished they had more milk options for breakfast.
Jonathan
1 year ago
Enjoyed a delightful free breakfast every morning. Loved lounging in the comfy leather seating areas. The hotel had everything I needed, from a 24-hour gym to a seasonal outdoor pool. A truly inviting stay!
Couldn't ignore the symphony of noisy neighbors in the halls.
Paul
1 year ago
we had a great stay at Comfort Inn. check-in was quick and easy, and we had a quiet, clean room on the first floor. the breakfast, though simple, was fresh and flavorful, and we appreciated the 24-hour coffee. the hotel's location was perfect for our needs, with shopping, restaurants, and gas nearby. the staff was fabulous, friendly, and helpful.
Can't think of anything! 😊
Joe
1 year ago
Clean and friendly staff. Beds are too firm and breakfast could be better.
Bobby
2 years ago
I chose this hotel mainly for its convenient location near the Ascension Of Our Lord Byzantine Catholic Church. However, I was pleasantly surprised by the reliable service and the free hot breakfast buffet, which included delicious options like eggs and waffles. Additionally, having a shopping mall onsite and access to dry cleaning/laundry services made my stay even more convenient.
Housekeeping interrupted my rest.
Laurie
2 years ago
Great breakfast, clean pool, comfortable beds, adjoining rooms for families.
Felt like a home away from home, no complaints whatsoever.
